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LIVE Stock Figures

24 Hour Dispatch (order before 4pm)

Expert Help & Advice

FAQ's

Q. Do you supply to the public?

A. Nova Leisure are strictly wholesale and only deal with trade customers. If you are a retail customer then click here to locate your nearest retailer.

Q. I have a trade account, how do I login to the website?

A. If you are an existing trade customer please request a trade login.

Q. I've ordered some goods, when will I receive my invoice?

A. The invoice follows on in the post a couple of days after your goods have been despatched. 

Q. How do I return my items?

A. Before returning goods, please contact us first.

Q. What are the carriage charges?

A. Carriage charges are based upon the value of the order, full details can be found here.

Q. Can we call in and collect goods?

A. Yes you can, but please be aware we are a large warehouse not a shop. If you are looking to collect please call us first to arrange an appointment, as we need time to get your order ready.

Q. I can't find the item I need on your website, can you help anyway?

A. Yes, if you could send us a photo of the part you require complete with dimensions etc. we will do our best to source it for you. e-mail sales@novaleisure.com

Q. What information do you need to source a spare part for an appliance?

A. We stock thousands of appliance spare parts, if you can not see the part you require or are unsure its the correct component for your appliance, we may be able to help, just provide us with the model number and serial number of the appliance and we can check for you. Model numbers and serial numbers can be found on the appliance data badge, Belling, Stoves and Newworld model numbers begin with either “05” or “4444”. Spinflo numbers begin “OH”, “OP” or “SCK”.

Q. If I give you the make & model of the caravan / motorhome, can you tell me what parts I need?

A. No unfortunately not, we do not hold or have access to full specification lists for caravans or motorhomes. Browse the website to see if you can find the part you need, If you can’t find the part you’re looking for, send us a photo and we’ll do our best to identify the item for you.

 

Need more help? Contact us.

 

We offer credit and pay as you go accounts...

We offer accounts to all of our trade customers. There are two types; Credit Accounts and Cash Accounts. They both give trade price benefits, with the credit accounts offering monthly credit facilities, and the Cash Accounts enabling you to pay as you go.

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