Mail Form

Frequently Asked Questions

Q.     I have a trade account, how do I login to the website?
A.     If you are an existing trade customer and would like a trade login for this website, please request a trade login.
       
Q.     I've ordered some goods, when will I receive my invoice?
A.     The invoice follows on in the post a couple of days after your goods have been despatched.   Follow this link to sign up for electronic invoicing.
       
Q.     How do I return my items?
A.     Before returning goods, please contact us first.
       
Q.     What are the carriage charges?
A.     Carriage charges are based upon the value of the order, full details can be found here.
       
Q.     Can I buy directly from Nova Leisure?
A.     Nova Leisure are strictly wholesale and only deal with trade customers. If you are a retail customer then please refer to where to buy to locate your nearest retailer.
       
Q.     Can we call in and collect goods?
A.     Nova Leisure are strictly wholesale and only deal with trade cutsomers. Please be aware we are a large warehouse and not a shop. If you are looking to collect please call us first to arrange an appointment, as we need time to get your order ready.
       
Q.     I can't find the item I need on your website, can you help anyway?
A.     Yes, if you could send us a photo of the part you require complete with dimensions etc. we will do our best to source it for you. e-mail sales@novaleisure.com
       
Q.     What information do you need to source a spare part for an appliance?
A.     We stock literally hundreds of appliance spare parts, if you can not see the part you require or are unsure its the correct component for your appliance, we may be able to help, just provide us with the model number and serial number of the appliance and we can check for you. Model numbers and serial numbers can be found on the appliance data badge, Belling, Stoves and Newworld model numbers begin with either “05” or “4444”. Spinflo numbers begin “OH”, “OP” or “SCK”.
       
Q.     If I give you the make & model of the caravan / motorhome, can you tell me what parts I need?
A.     No unfortunately not, we do not hold or have access to full specification lists for caravans or motorhomes. Browse the website to see if you can find the part you need, If you can’t find the part you’re looking for, send us a photo and we’ll do our best to identify the item for you.
       
      Need more help?